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![]() ![]() While negative reviews are in the majority on the BBB’s website, almost none of them reference Bank of America’s auto refinancing specifically. Several positive customer reviews also say the company has a great mobile app that’s easy to use to make payments when needed. ![]() Happy Bank of America customers typically mention the company’s high-quality customer service. Our team reached out to Bank of America for a comment on its scores and negative reviews but did not receive a response. The study looks at overall customer satisfaction regarding the application and approval process, billing and payment process and customer service experience for financial institutions. It ranked below average in the same study for financing of mass-market vehicles. Consumer Financing Satisfaction Study℠, the company scored fifth place for customer satisfaction among those who financed luxury vehicles, earning 861 out of a possible 1,000 points. While this may seem like a considerable number, it’s minimal compared to the 67 million users who are enrolled in Bank of America’s financial services. The bank has responded to and closed over 7,200 complaints in the last three years. The bank holds a nearly 1.1-star rating out of 5.0 from more than 700 reviews on the site. Your loan approval and interest rate are locked in for 30 calendar days from when you submit your refinance application.īank of America auto loan reviews from customers can be found on the company’s main BBB page. Be ready to submit documents requested by the loan specialist, including registration and a 10-day payoff letter.
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